Shipping & Delivery


 

Please note: Due to increased volume, please allow for an additional processing time of 2-5 business days. Once the order has been processed it will be ready for curbside pickup, shipping or home delivery depending on the method you chose at checkout.

 

SHIPPING INFORMATION

Parcel online orders via Purolator. Due to increased volume Purolator is experiencing up to one week delay in shipping. Shipping to rural areas and Nova Scotia, Newfoundland, New Brunswick, Prince Edward Island, Northwest Territories, Yukon, Nunavut will require extra charges.

Home Delivery on online furniture  order is available for $99 fee via Local Delivery within 50 kms of these Curbside Pick up locations to be eligible for shipping offers. All deliveries are contactless with the drivers placing your order outside your door.

1. SHIPPING RATES
 

Shipping rates will vary based on the products that you purchase and your location. To get the cost of delivery on your order:

  1. Add products to your Shopping Cart
  2. Go to your Shopping Cart once you have added all your products
  3. Select your Province, and enter your Postal Code in the ‘ESTIMATE SHIPPING AND TAX’ form of the Shopping Cart and click on the ‘Quote’ button

Please note, a shipping rate for delivery will not show up as an option if you are not located within the delivery limits of a JYSK location. If you are outside the delivery limits and wish to request a quote for delivery in your area, call 1-888-696-5975.

 

2. COURIER DELIVERY SERVICE
 

JYSK.ca uses Purolator or Canada Post to deliver soft goods (ex. Bedding, Home Décor, Bath Products) It is important that you provide correct address information. If after a failed attempt of delivering your products, it will be held at your closest Purolator or Canada Post depot for two weeks for pick up. If your order is not picked up, it will be returned to the JYSK location that sent the product out. At this point, a refund will be given to you for only the products, and not for the delivery.

You will receive a shipment email with a Purolator or Canada Post tracking number once your order is ready for delivery. You will be able to start tracking your order at https://www.purolator.com  or https://www.canadapost.ca/ once Purolator or Canada Post has picked up the products from the JYSK location.

 

3. LOCAL DELIVERY SERVICE
 

JYSK.ca uses 3rd party delivery companies to send furniture and mattress products via scheduled deliveries. All deliveries are contactless with the drivers placing your order outside your door.

You will receive a shipment email once your delivery has been scheduled. If you are not available on the scheduled delivery day, please contact the JYSK store handling your delivery to arrange a different day within 24 hours.

 

4. FULFILLMENT TIME FRAME FOR SCHEDULED DELIVERY SERVICE
 

Orders are fulfilled as soon as possible. The time it takes for you to receive your order could be 1-3 weeks based on product availability and delivery availability.  In some cases (such as seasonal products, limited quantity, online only items)  where all or part your order has yet to arrive in our distribution centre, extra time may be required to deliver your order.

 

5. SHIPPING GENERAL TERMS AND CONDITIONS
 

Shipping Rates and promotions published on JYSK.ca are valid for purchases made on JYSK.ca only. Shipping to rural areas and Nova Scotia, Newfoundland, New Brunswick, Prince Edward Island, Northwest Territories, Yukon, Nunavut will require extra charges.

 

6. UNDELIVERABLE MERCHANDISE
 

Any items, products, or orders that are undeliverable in any manner, such as, but not limited to: “Refused”, marked “Return to Sender” or “Not Home” may be subject to additional fees related to the non-successful Delivery. JYSK Canada does NOT assume responsibility for validating the correct Shipping Address.

 

7. DAMAGED ITEMS AND MISSING PIECES
 

For delivery products, please examine your order for any visible signs of damage, incorrect products, or missing parts before signing the proof of delivery or assembling the product. If this is the case, please specify these issues on the proof of delivery and accept the order.

Please report damaged or missing items within 48 hours of delivery by contacting us at 1-888-696-5975.

Photos will be requested to provide proof of damaged items. If no report is received within 48 hours, the customer is required to pay the full cost of another delivery.

 

8. ASSEMBLY AND INSTALLATION OF PRODUCT(S)
 

The assembly and installation of the product(s) purchased by the Buyer shall be performed by the Buyer at the Buyer’s own responsibility. JYSK Canada shall not assume any legal liability in relation to the assembly and installation of the product(s). JYSK Canada shall not assume any legal liability for damages to the product(s), the Buyer, or their property, or other accidents caused during the assembly or installation.

 

Please wait...

{{var product.name}} was added to your cart. Would you like to:

Continue shopping OR View cart & checkout
Continue shopping
View cart & checkout